About | CC•Rabbit•Bo

Work Experience

Revised Figma prototypes according to internal design guidelines, including parallelism and readability.
Utilized the first Generational AI int he organization - AzureGPT AI for improving content articulation which scaled to better the usability of 30,000+ healthcare providers.
Delivered in-app assistance using Pendo to provide better customer service solutions.
Created structured content using Paligo for Q4 2023 product release notes.

Re-designed core product console homepage using Figma after refining user pain points based on personas, optimizing content structure, and customization experience.
Improved user routing on the homepage by centralizing redirection behaviours to the homepage. This decreased bounce rate by 40% and increased user retention rate by 60% on a monthly basis.
Produced the first design system documentation template for the company and the first set of detailed component documentation for buttons and selection controls including usage, anatomy, variants, formatting, placement, best practices, and accessibility.

Designed the first global top navigation bar and footer used across all website pages using Figma for users to quickly navigate, search, and call while keeping business requirements, consistency, constraints, and SEO in mind, which finally increased checkout rate by 30% within the first month of the release.
Led usability testing for the newly designed homepage after creating usability test plans consisting of objectives, hypotheses, and tasks, summarizing insights from responses, validating hypotheses, and finally presenting results and insights with teams.
Collaborated with product managers, engineers, and other cross-functional teams to redesign internal tools and helped internal staff increase working efficiency by 100%.
Designed landing pages using WebFlow for new services and business partners with effective content structure patterns found after conducting competitor research.